Michael DeFrances is an Architect at Optum, supporting contact centers worldwide since 2021. They previously served as a Managed Services Manager and Project Manager at Mediu, LLC, where they focused on enhancing customer experience and implementing solutions for Genesys systems. Earlier in their career, Michael was involved in project management and business consulting at Jellyfish PR and led development for web-based applications at IBM. They hold a Bachelor of Arts in Computer Science from the University of North Carolina at Charlotte and studied Architecture at Harper College.
This person is not in any teams
This person is not in any offices