Michael Serpa currently serves as Manager of Business Performance at Optum, having joined the company in July 2024. In addition to this role, Michael teaches as an Adjunct Professor at Thomas Jefferson University, preparing and executing curricula for graduate-level courses focused on human-centered design and business opportunity identification. Prior experience includes working as an Innovation Consultant at EPAM Continuum, where strategic healthcare improvements were developed in collaboration with executive leadership. Michael also held the position of Associate Director at Tandigm Health, overseeing clinical and financial performance across multiple primary care practices. A former Innovation Manager at Penn Medicine, Michael led various projects aimed at care delivery innovation while earlier roles involved operations management within multidisciplinary practices and patient coordination activities. Michael holds a Master of Science in Health Administration from Saint Joseph's University and a Bachelor of Arts in Political Science from Ursinus College.
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