Nell Kadlec is a growth-minded CX leader with extensive experience across Retail, Manufacturing, Banking, and CPG industries. Currently serving as Head of Customer Experience at Renewal by Andersen, they lead initiatives to enhance homeowner experiences through strategic insights and programs. Previously, they held prominent roles at Optum, U.S. Bank, Lifetouch, and Target, where they developed consumer insights strategies and managed cross-disciplinary teams to drive business growth. Nell earned a BA in Anthropology from the University of Minnesota and an MBA from Hamline University.
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