Nicole Smith is currently serving as the Associate Director of Quality Transformation at Optum, where they focus on enhancing healthcare quality through data analytics and artificial intelligence. They have previously held positions such as Associate Director of Quality Review Operations at Optum, HEDIS Nurse at Cigna-HealthSpring, and Home Health Nurse at Around the Clock Staffing. With a Six Sigma Champion certification and expertise in Training and Development, People Management, and Process Quality Improvement, Nicole has successfully fostered a culture of continuous improvement within healthcare teams. They are also pursuing degrees at Capella University in Information Technology and at Grove City College in Sociology.
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