Piyush Mathur is a seasoned IT Service Management (ITSM) professional with over 16 years of experience in optimizing IT operations globally. Currently serving as a Senior Manager at Optum, Piyush previously held positions as an Operations Manager at Deloitte and an Assistant Manager at Deloitte India. Their technical expertise spans incident management, change management, and service desk operations, with a strong focus on leveraging ITIL best practices to enhance user experience. Piyush has contributed to the ITSM community through speaking engagements and thought leadership, emphasizing the importance of knowledge sharing within the industry. They hold a Bachelor's degree in Electronics and Communications and an MBA in Information Technology.
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