Raphael John Rivera is an experienced instructional designer and educator with a diverse background in learning and development. Currently serving as an Instructional Designer at Optum since July 2025, Raphael previously held the position of Learning and Development Specialist IV at TELUS International Philippines from September 2020 to July 2025. Prior roles include eLearning and Content Development Instructional Designer 3 at ServiceSource (acquired by Concentrix), and various teaching positions at Philippine Normal University, Ateneo de Manila High School, De La Salle University Dasmarinas, and the College of Divine Wisdom. Raphael has contributed to curriculum development and instructional media as a freelance instructional designer with Advanced Educational Technology Solutions. Educational qualifications include a Bachelor of Science in Information Technology from the University of Santo Tomas and multiple master's degrees in Industrial Education focusing on Educational Technology from Technological University of the Philippines.
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