Rhonda N.

Rhonda N. is an accomplished IT Service Management professional with extensive experience across multiple organizations. Currently serving as Sr. Manager of ITSM Process Management at Optum since February 2021, Rhonda aligns ITSM policies and processes to business needs, leveraging strong problem-solving and analytical skills. Previous roles include Manager of Process Management at DaVita Kidney Care, where responsibilities encompassed team management and career development, as well as supervising the Major Incident and Major Problem Management Teams. Additional experience spans incident command and technical roles at Intrado Inc., and various operational positions at Qwest and AT&T. Rhonda's educational background includes ITIL certifications and extensive telecommunications training, enhancing expertise in IT service operations and incident management.