Sam Powell is a Senior Capability Analyst at Optum, with a focus on forecasting and planning for contact center volume in support of a digital healthcare product since July 2021. Sam utilizes historical data to project membership volume and contact rates by various parameters, ensuring efficient staffing and cost planning. Previously, as an Operations Analyst at Solutran from June 2020 to July 2021, Sam contributed to reporting improvements and developed new tracking mechanisms. Earlier experience includes an internship at GreenState Credit Union, where data analysis and dashboard creation in Microsoft Power BI were performed. Sam holds a B.B.A in Economics and Business Analytics from the University of Iowa and an Associate's degree from Southeastern Community College.
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