Shane Braden is a seasoned Business Systems Analyst III currently serving as a Team Lead and Product Owner at Optum since February 2023. Prior to this role, Shane accumulated extensive experience at Change Healthcare from January 2003 to February 2023, holding various positions including Business Systems Analyst III, Business Systems Analyst II, and PBPS Implementation Lead. Responsibilities included implementing Print/Mail and E-service products for clients, handling escalations, and assisting Implementation Analysts. Shane also served as an IXT Implementation Analyst II and led the Claims Research team, generating reports and addressing complex issues. Shane's career began in customer service as a Claims Customer Service Representative. Education includes an Associate of Science degree in Information Technology from High Tech Institute, completed in 2002.
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