Sheldon Voss is a skilled Lead Technical Writer with a background in customer support and software consulting. They began their career at PDX, Inc., where they assisted customers with software and hardware issues and provided training across the country. Sheldon then served as the Lead Technical Writer at Change Healthcare from 2020 to 2023, creating and managing essential documentation while collaborating with various departments. Currently, Sheldon holds the position of Lead Technical Writer at Optum, continuing to leverage their expertise in technical communication. They earned a Bachelor of Science in Criminal Justice from the University of North Texas.
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