Shelly Smith is a Vice President at Optum, leading the Denials Center of Excellence within Revenue Cycle Management. With over 30 years of experience in managed healthcare, they emphasize innovative solutions to reduce provider and payer friction. Shelly has a proven track record of improving operational processes, driving significant cost savings, and enhancing stakeholder relationships. They have previously held roles ranging from Manager of Coding Operations to Senior Account Manager at various healthcare organizations. Recognized for their leadership, Shelly is known for their ability to develop strategic plans that enhance claim denial prevention and operational excellence.
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