Shiv Kumar has a diverse background in workforce management and business analytics, with extensive experience in managerial roles. Since June 2016, Shiv Kumar has served as a Manager at Optum, after progressing from the position of Deputy Manager. Prior experience includes serving as an Assistant Manager at Sitel India Pvt Ltd from October 2014 to May 2016, and roles in business analytics at FIS - Fidelity Information Services from June 2012 to October 2014, as well as WFM CRM GD at IBM Global Process Services from May 2011 to May 2012. Shiv Kumar's educational background includes attendance at Gurukul High School.
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