Sue Jacobson is a detail-oriented and innovative Capability Manager at Optum, specializing in Capitation and NetworX since January 2025. With extensive experience in Facets and NetworX Pricing applications, Sue has demonstrated expertise in designing, configuring, and analyzing various applications, including Provider and Claims Processing. Prior to Optum, Sue served as a Business Architect - Pricing at Elevance Health from 2022 to 2024, where design and documentation for non-configurable solutions were led, along with involvement in critical enhancement discussions. Sue’s career also includes notable roles as a Senior Configuration Analyst and Provider Reimbursement Manager within Medicaid markets. Sue began a career in configuration as a Team Lead and Senior Configuration Analyst at HealthNow New York Inc. from 2001 to 2012. Sue holds a Bachelor of Arts in Finance from Canisius University.
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