Susan Graham

Susan Graham is a seasoned business leader currently serving as Vice President at Optum, where they focus on contact center strategy and operations. Previously, they held leadership roles at Molina Healthcare, Blue Shield of California, and Wells Fargo, overseeing large teams and significant budgets while implementing innovative processes to improve customer experience and operational efficiency. With an MBA from the University of Phoenix and a background in diverse industries, Susan has demonstrated a strong commitment to team development and inclusion throughout their career.