Ted Smykla, MBA, ITIL, HDI, is a seasoned professional with over fifteen years of experience in leading high-performance Technical Support and Helpdesk teams across various sectors, including retail, entertainment, eCommerce, and healthcare. Currently serving as an IT Technical Support Manager at Optum, they oversee IT Services Applications and ITIL processes, with a budgetary responsibility exceeding $1.4 million annually. Ted has previously held senior roles at organizations such as Pacific Dental Services, Vyaire Medical, and City of Hope, where they managed the implementation of ITSM platforms and fostered staff training in ITIL practices. Educated at California State University, Fullerton, with a Bachelor of Arts in Management Information Systems and an MBA from the University of Phoenix, they are dedicated to ensuring optimal service delivery and operational efficiency.
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