Tom Phillips is the Director of Customer Support at Optum Enterprise Imaging, leading a team dedicated to providing technical support and software deployment services. With over 13 years of experience in the healthcare technology industry, Tom is known for delivering exceptional customer service and enhancing operational efficiency. Their past roles include Enterprise Support Manager at Change Healthcare, where they oversaw support activities for enterprise customers in the EMEA region, and Technical Support Team Lead at McKesson. Tom holds multiple certifications in support management and IT service management, reflecting their commitment to continuous learning. Tom earned diplomas in Network Systems Administration and Web Page, Digital/Multimedia and Information Resources Design from the British Columbia Institute of Technology.
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