Troy Palm is a Senior Manager of Vendor Operations with a robust background in service center planning and operations. Currently with Optum since 2022, Troy excels in workforce management and call center strategies, bolstered by a history of leadership roles at Target and Verizon Wireless. With a Bachelor’s Degree in Parks, Recreation and Leisure Facilities Management from Minnesota State University, Mankato, Troy is adept at team building, problem-solving, and business process improvement, focusing on developing standard operating procedures to meet organizational goals.
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