Vindhya Havinal is a Senior Software Engineer at United Health Care Group, bringing over 14 years of experience in the contact center domain, with a specialization in Genesys Cloud Engage and Amazon Connect. Previously, Vindhya held roles as a Senior Telecommunications Analyst at Optum, a Genesys Engineer at TCS-Apple, and an Associate Consultant at Tata Consultancy Services. Known for a proactive approach to problem-solving, Vindhya excels in call debugging and requirement gathering while maintaining a commitment to innovation and professional growth. Certified as an Amazon Connect Cloud Practitioner and Genesys eServices expert, Vindhya is dedicated to optimizing contact center operations and enhancing customer experiences.
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