Michael Kidd is a Lead Transformation Specialist at Optum UK, where they continue to leverage their extensive experience in customer transformation and training services. Previously, they worked as a Training and Optimisation Consultant at EMIS from 2019 to 2021, delivering high-quality training sessions and enabling the Electronic Prescribing Service during the COVID-19 pandemic. Michael has a strong background in customer service, having held various roles at Betfred and Tesco Stores Ltd, where they built effective relationships and coached team members. With an academic background in Information Technology from Priestley College, Michael excels at adapting to change and implementing efficient solutions in clinical software environments.
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