Verena H. is a Director of Customer Success and Retention at OptumUK, where they currently oversee the delivery of customer services for NHS technology solutions. They have a strong background in improving service level agreements, driving process efficiency, and ensuring regulatory compliance. Previously, Verena managed customer services at Optum, delivered training solutions at gedas UK Limited, and provided consulting services at Volkswagen Group UK Ltd and Kalamazoo. Verena holds an HND in Hotel & Catering Management from University College Birmingham.
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