Jamie Sinclair is an accomplished Solutions Architect currently with Opus Agency, bringing extensive experience in customer success and technical management from prior roles at Brandlive, including Technical Customer Success Manager and Tier 1 Support Team Manager. A proven leader, Jamie effectively managed high-volume support tickets and customized event sites while maintaining a client retention rate exceeding 90%. With a diverse background in hospitality management and a track record of enhancing client relationships and driving revenue growth at venues such as the Nines: A Starwood Luxury Collection hotel, Jamie has consistently exceeded performance metrics and fostered collaborative teamwork across departments.Educational credentials include studies at Oklahoma State University and Bethel College.
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