Al Silva has extensive experience in technical account management and customer support, primarily with Oracle since June 2013 and Oracle Communications Inc. since December 2009. In these roles, Al focuses on service activities for major accounts, ensuring effective communication and coordinated issue escalations. Prior experience includes leadership positions at Pactolus Communications Software, Ureach, Lyrix, and Schlumberger/Sema, where responsibilities ranged from project management and operational oversight to service delivery and support. Al's career reflects a strong commitment to customer satisfaction and operational excellence across various aspects of technical services and project management.
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