Brownell O'Connor is an accomplished professional with extensive experience in customer service and operations management. Currently serving as the Director of Customer Service at Oracle since November 2017, Brownell has previously held senior leadership roles in various organizations, focusing on customer experience management and call center operations globally. Noteworthy positions include Director of Operations for Rosenbluth International and COO for Peoplesupport, Inc., where Brownell led significant innovations such as the world's first eCare call center. With a foundational background in engineering, Brownell holds a Ph.D. and a Master's degree in International Business Management, as well as a Bachelor's degree in Electronic Engineering.
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