Diego Lima is a specialist in Customer Experience Management (CXM) at Oracle, focusing on optimizing the customer journey through in-depth analysis and personalization. With over 20 years of experience, they have played key roles in various organizations, including developing robust IT architectures at Oracle and ensuring the stability of critical systems in high-pressure environments. Diego has a strong foundation in Oracle Cloud and FinOps, contributing to significant improvements in customer satisfaction and Net Promoter Score (NPS) in their current position. Previously, they served as a Solutions Architect and also specialized in WebLogic, enhancing performance and system reliability across multiple projects. Diego holds a degree in Information Systems from FIA Business School and is pursuing an MBA in Project Management.
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