Emma Sutton

Emma Sutton has extensive experience in customer success and transformation across various prestigious organizations. At Oracle since 2018, Emma serves as the Global Customer Success Services and Customer Officer for Oracle Consulting, focusing on enhancing customer experiences in the EMEA region. Previously, Emma held the position of Chief Customer Officer at Sabio, and served as the SVP - Chief Customer Officer at Bank of America, overseeing comprehensive customer experience initiatives aimed at fostering loyalty. Emma’s career includes significant roles at Bank of America Merrill Lynch and MBNA, where strategic transformations and operational improvements were implemented in customer service and fraud risk operations. Emma began professional endeavors at WHSmith Do it All, balancing operational management responsibilities. Emma completed education at the University of Wales NEWI and Penley Maelor from 1981 to 1988.