Erick Young is a Senior Manager of Program Management, specializing in Analytics Service Excellence at Oracle. In their previous roles, they served as an Incident and Problem Manager, Shift Coordinator, and Technical Writer across various companies, including Microsoft and the Kalles Group, demonstrating a strong capability in incident management and problem-solving. Erick is passionate about reducing Time to Resolve (TTR) by fostering calm and clarity during troubleshooting, along with proactive problem management strategies. They hold a degree from Stony Brook University and enjoy hiking with their rescue dog, Dutch, and experimenting with new recipes in their spare time.
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