F. John P. has substantial experience in technical support, currently serving as a Technical Support Engineer for the X64 Group at Sun Microsystems since June 2008 and concurrently as a Senior Technical Support Engineer for the Engineer System Group at Oracle Corporation since December 2010. Responsibilities include providing senior-level hardware and software support on SunFire X64 systems and Oracle Engineered Systems, assisting with the installation and configuration of various operating systems, troubleshooting hardware issues using diagnostic tools, and facilitating customer installations for Exadata products. F. John P. holds certificates in Unix Administration from Worcester Polytechnic Institute, Electronic Technology from Rhode Island School of Electronics, and Data Communications from Northeastern University.
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