Fred Van Assem is a Principal Customer Success Manager at Oracle, part of the Global Customer Management group focusing on strategic accounts and enhancing customer satisfaction at the executive level. They have over 20 years of international experience in technical service delivery, having previously held significant positions at Wang, Wang Global, and Sun Microsystems. Fred’s expertise includes managing customer relationships in retail and financial sectors, with a strong emphasis on problem management and service delivery. They hold multiple certifications, including ITIL and Prince2, reflecting their commitment to professional development in service management and project management. Fred studied Electronica and obtained an Ingenieur degree in Informatica from Middelbare Technische School and Higher Technical College, respectively.
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