Jackie Han has extensive experience in customer support and technical roles, currently serving as a Support Renewal Advisor at Oracle since March 2008. In this position, Jackie is part of the Digital Renewal Center, managing Oracle's Premier Support renewal business alongside approximately 200 Service Renewal Advisors to process roughly 150,000 contracts annually. Previously, Jackie held various managerial and technical roles at Oracle, including Senior Manager and Manager of Customer Support, focusing on customer satisfaction and issue resolution. Prior to Oracle, Jackie worked as a Senior Software Engineer at BearingPoint from July 2005 to March 2008. Jackie holds a Bachelor's degree in Computer Science from Northeastern University, obtained in July 2005.
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