Jailan Elshafie is a Senior Support Renewals Sales Manager at Oracle, bringing over 7 years of expertise in sales, IT solutions, and customer experience. Previously, Jailan served in various roles at Vodafone, including International Customer Service Representative and Quality Coach, where comprehensive analysis and performance enhancement were key focuses. At Oracle, Jailan has contributed to developing training materials and managing support renewals, maintaining strong relationships with clients across the Middle East and Africa. Jailan is currently pursuing a Bachelor's degree in Law from Alexandria University.
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