Jaime Diaz is the Vice President of Software Support at Oracle, where they have been since 2015, overseeing Global SOA and Integration Cloud Service Support as well as middleware support teams in Japan and China. With over 25 years of experience in a global corporate environment, Jaime previously held several key positions at Oracle, including Senior Director of Critical Accounts and Director of Software Support, where they were instrumental in managing crisis teams and consolidating support centers in Latin America. Jaime earned a Bachelor's degree in Computer Engineering from the University of Puerto Rico-Mayaguez in 1992. Their customer-focused approach and commitment to empowering teams have consistently contributed to business success.
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