Jamie Vuong is an accomplished Customer Care Director with over 15 years of experience focused on customer success strategies and operational efficiency. Currently serving as the Customer Program Director at Oracle, Jamie efficiently addresses product development gaps and enhances customer engagement while managing complex escalations. Previously, Jamie held the title of Director at Oracle's Cloud Platform Center of Excellence, where they successfully streamlined escalation processes and drove customer satisfaction. Jamie holds a Bachelor of Science in Electronic Engineering from UC San Diego.
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