Jerri Anto is an IT Service Management professional with over 17 years of experience in the IT industry, including more than 8 years specializing in the ITIL domain. Currently serving as Principal Technical Analyst at Oracle, Jerri plays a key role in incident management, customer relationship management, and change management while leading escalations and ensuring service excellence. Jerri previously worked at Accenture and Syntel as a Backup Administrator and Analyst Programmer, respectively, and holds a Bachelor of Technology in Computer Engineering from the University of Calicut. Jerri is certified in ITIL and NetBackup, demonstrating expertise in driving service restoration and operational efficiency.
This person is not in the org chart
This person is not in any teams
This person is not in any offices