Jim Callan is a seasoned Customer Support Director with over 25 years of technical and management experience. They currently lead the JD Edwards Customer Support teams at Oracle, overseeing operations across global centers, including the U.S., India, and Romania. Previously, Jim held senior positions at Oracle and Jdedwards & Co, where they developed processes to empower teams and enhance customer retention. Jim is dedicated to upskilling their organization to provide superior customer service while balancing operational needs.
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