John Carson

John Carson is an experienced professional in resource and vendor management, currently serving as Senior Director of Global Resource & Vendor Management at Oracle since April 2021. Prior to this, John held the role of Senior Cloud WAF Product Support Manager at Imperva for a brief period in March 2021. John has a robust background at McAfee, where from January 2006 to December 2020, responsibilities included overseeing a multi-vendor outsourced operation generating $36M annually for consumer support, managing over 1700 agents across multiple global regions. Earlier roles at McAfee involved directing operations for both consumer and corporate support, and optimizing WW Consumer Support Operations by consolidating vendor partnerships. John also has experience as AVP/Director of Global Service Delivery at Affiliated Computer Services, focusing on strategic operations for outsourced enterprise help desks. Educational qualifications include graduate work in E-Commerce at The University of Dallas and a BBA in Finance from Stephen F. Austin State University.