Jonathan Au

Jonathan Au is an experienced IT professional with a demonstrated history of providing technical support, primarily focused on Mac hardware and software systems. Currently serving as a Senior IT Support Engineer at Oracle, Jonathan is part of the AI Service Desk Knowledge Team and provides Tier 1 and Tier 2 support via various remote platforms. Previous roles include principal at Mount Olympus Consulting and IT Administrator at Paperless Post, where Jonathan managed user account provisioning and system setups. Throughout a career spanning several years, Jonathan has developed expertise in troubleshooting, configuration, and support across various IT projects, including work with prominent companies such as Mediabistro and Condé Nast Publications, where responsibilities included overseeing network operations, managing help desk systems, and coordinating third-party support. Jonathan holds a Bachelor's degree in Business Administration with a focus on Computer Information Systems from Baruch College.