Joshua Freeman has extensive experience in technical support and engineering, with a career spanning over two decades. From February 2000 to February 2010, Joshua served as a Staff Engineer at Sun Microsystems, progressing through various roles including front-line technical support and global escalation engineering for mid and high-end server systems. Prior to that, Joshua worked as a Support Engineer at GE Access Graphics, providing telephone technical support for SGI and Sun hardware and software. As a Hardware Technician at Legasys Systems International, Joshua demonstrated products at trade shows and integrated computer peripheral devices. Following Sun Microsystems, Joshua joined Oracle from February 2012 to January 2017, where responsibilities included serving as Automation Champion for the Systems support organization, focusing on enhancing engineer efficiency and automating customer support processes. Additional roles at Oracle included Principal Support Engineer and Product Manager for Service Automation, emphasizing collaboration with product engineering on quality and enhancements.
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