Luiz Rocha is an experienced professional with a strong background in customer support and consultancy, having held key positions at various companies. As a Student Happiness Analyst at Crehana, Luiz created a Help Center and optimized AI processes. During time at WeWork, Luiz served as a Member Support Associate, offering consultative support and contributing to training and project initiatives. In the role of Global Service Desk Analyst, Luiz provided critical phone support and internal collaboration across teams. With Oracle, Luiz advanced from Staff Consultant to Principal Consultant, focusing on NetSuite functional consulting and customer support services. Additionally, Luiz has experience as a Commercial Analyst at Stone Pagamentos, and as an Account Executive at Uber Eats. An academic background includes a Bachelor's degree in International Relations and National Security Studies from UFU - Universidade Federal de Uberlândia.
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