Marlene Velazquez

Marlene Velazquez is an experienced technology professional with a strong background in customer service and technical support. Currently serving as a Senior ACE Engineer at Oracle since January 2025, Marlene previously held the position of LATAM Remote Service Engineer at Philips from January 2022 to August 2024, focusing on incident management and system availability. Marlene coordinated IT services at Colegio Aleman de Guadalajara from April 2018 to January 2022, overseeing technical support and incident resolution. Prior experience includes working as an HCIS Incident Support Specialist LAR at Carestream Health, where responsibilities encompassed remote support for applications and databases across Mexico and Latin America, emphasizing ITIL incident management. Marlene holds a Master of Technology in Computer Support Specialist from Utel Universidad and a degree in Engineering with a specialization in Computational Science from CUCEI.