Matěj Dupal is a Senior Knowledge Analyst at Oracle | NetSuite with over 6 years of experience in Knowledge Management. They are an advocate for Knowledge-Centered Support (KCS) and focus on enhancing customer success through education and process integration across various departments. Previously, Matěj worked at Lufthansa providing customer care, and held multiple technical support roles at Infosys BPO. Matěj has also contributed to the development of knowledge bases and training programs for over 3,000 employees at Oracle. Currently, they are pursuing a Master of Business Administration in Strategic Management.
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