Matt Ruesler is a Principal Program Manager at Oracle, specializing in Service Level Management since 2022. Previously, they held the position of Senior Technical Solution Analyst at Cerner Corporation from 2016 to 2022, where they built and audited the SLA process for over 100 clients and provided executive-level reporting for a workforce of more than 1,000 associates. Prior to Cerner, Matt worked as a Technology Analyst III at Hallmark Cards from 2011 to 2015, where they addressed critical outage situations and enhanced the skills of junior analysts. Matt holds a degree in Business Administration with a focus on Management Information Systems from Truman State University, which they completed in 2010.
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