Maurício C. is a Senior Principal Advanced Support Engineer with over 20 years of experience in IT corporate CRM projects across various industries, including automotive, pharmaceutical, financial, and telecommunications. They have worked in multiple regions, including Brazil, Europe, and the Middle East, focusing on adding value to businesses by enhancing user and client experiences. Maurício's expertise spans business analysis, technical leadership, architecture, and infrastructure, with extensive knowledge of CRM processes and support services. Prior to their current role at Oracle, they held positions at notable companies such as CapGemini, BExpert, and Vodafone, contributing significantly to projects involving Siebel CRM and related technologies.
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