Michael Cohen is currently a Product Support Manager at Oracle, where they lead the Bluekai Support Team in North America. Previously, they served as a Team Lead and Senior Technical Analyst, taking ownership of high-severity issues and providing technical expertise for key clients. Michael has also worked as a Teaching Assistant and Research Assistant at UOIT, where they taught algorithms and designed software for secure authentication. They began their career as an Operations Analyst at OLG and contributed to software development as a DB2 Build Analyst at IBM. Michael holds a Bachelor of Information Technology in Networking and IT Security from the University of Ontario Institute of Technology.
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