Michael Lucas is a results-driven Project/Program Director and Customer Success Leader with extensive experience in large-scale technology solutions and client engagement. They have managed cross-functional teams delivering over 100 professional services engagements valued up to $120 million annually at IBM, where they currently serve as a Consulting Principal and Sr Project Manager. Previously, at Comverse, Michael directed project management teams and oversaw projects totaling $500 million in value, achieving significant gross margins. Michael's career is marked by their ability to optimize service delivery, drive customer success, and foster innovation within dynamic, multicultural environments. They are currently pursuing a Bachelor of Science in Marketing from Boston College, alongside studies in Generative AI and Project Management Professional certification.
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