Mike Ross

Mike Ross is an experienced Customer Escalation Director currently managing a team to address C-Level escalations and ensure timely resolutions at Oracle. With a robust history in the Information Technology and SaaS Cloud sectors, Mike has held various positions, including Senior Escalations Manager and Senior Development Manager, where they focused on incident management and customer satisfaction. Mike earned a BSc in Computer Science from the University of South Wales and previously worked as a Programmer at Logica UK. Their expertise lies in service delivery, Oracle databases, and enterprise software.