Monica Araque is a Master Principal Pre Sales professional with a focus on Customer Experience (CX) and comprehensive expertise in eCommerce and service cloud solutions. With over nine years of business consulting experience, they have successfully completed six full life cycle implementations of Siebel Applications and held roles in various companies, including Oracle and Neoris. Monica earned a Microsoft Certified Systems Engineer certification and an Oracle Siebel Business Analyst certification. They are skilled in analyzing business needs, developing solutions, and mentoring less experienced team members. Monica's educational background includes studies at Universidad del Valle de México.
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