Oana Mitran

Oana Mitran is a Senior Service Delivery Manager at Oracle, where they provide guidance and support throughout the implementation life cycle, acting as a liaison between Oracle, the customer, and the system integrator. Previously, Oana held positions as a Senior Dispatch Coordinator and Resource Manager, managing escalations and optimizing resource utilization to meet performance targets. Their early experience includes serving as a Senior Helpdesk Technician at Stefanini, providing software support to clients across multiple regions. Oana holds a Master’s Degree in Business Administration and Management from Scoala Nationala de Studii Politice si Administrative and a Bachelor's Degree in Public Administration from the same institution.