Osama Megahed

Osama Megahed is a seasoned professional with extensive experience in IT and customer service management across multiple companies. Notable positions include Head Director of Customer Service Management and Operations at Orange Business, where responsibilities encompassed managing large customer portfolios and leading service management teams. Previous roles include Senior Manager at Oracle and Manager of Critical Application Support at Orange Business Services. Osama has demonstrated expertise in IT service management implementations, operational improvements, and vendor management, alongside significant contributions to ISO certifications. Educational credentials include a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Ain Shams University and an MBA from the Maastricht School of Management, with notable distinctions.