Pilar M. is an experienced professional in project management and customer service within the IT and telecommunications sectors. Key roles include Vendor and RFS Manager at IBM from May 2017 to November 2021, where responsibilities encompassed managing high-performance teams and overseeing service delivery involving over 50 suppliers. Prior to IBM, Pilar served as Lead Project Manager at Grupo Financiero Banorte, focusing on IT infrastructure and telecommunications projects from January 2013 to May 2017. Currently, Pilar is a Senior Technical Account Manager at Oracle since June 2025, with previous experience at Kyndryl as Senior Delivery Manager Portfolio, managing IT services delivery for banking and retail clients. Pilar holds various diplomas from Tecnológico de Monterrey and a degree in Commercial Relations from Instituto Politécnico Nacional, with a strong focus on strategic management and information security.
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