Sourabh B. is a seasoned professional with extensive experience in CX/CRM, MDM/UCM, and QTC/Q2C implementations across various industries including Telecom, Hi-Tech, Energy, Automotive, Insurance, and Food/Retail. They have held significant roles such as Principal Consultant at AST LLC and Technical Lead at Serene Corporation, and currently serve as a Senior Principal Product Manager at Oracle. Sourabh has also worked as an Application Solution Consultant at IBM India Pvt Ltd and a Sr. EAI Analyst at Citrix R&D India. In addition to their professional expertise, Sourabh is a data science student, continuing to expand their knowledge in the field.
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